Shipping Policy

Thank you for shopping with For the Overlooked. Many of our products are made to order, which helps us create each item specifically for you while supporting our mission of helping animals in need.

Order Processing

Because many of our products are made to order, please allow time for your order to be produced before it ships.

Processing times may vary depending on the product, order volume, and fulfillment provider. Estimated delivery dates shown at checkout are estimates and are not guaranteed.

Shipping & Delivery

Shipping times vary depending on your location, selected shipping method, and fulfillment provider.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Please note that production time and shipping time are separate. Your order must first be produced before it can be shipped.

Shipping Costs

Shipping costs are calculated and displayed at checkout when applicable. Rates may vary based on your order, delivery location, and shipping method.

Multiple Shipments

Some products may be fulfilled from different facilities or fulfillment partners. Because of this, items from the same order may occasionally arrive in separate packages and at different times.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at neutralcanvasc@gmail.com. We cannot guarantee that an address can be changed once an order has entered production or shipped.

Lost, Delayed, or Missing Packages

Carrier delays may occasionally occur and can be outside of our control.

If your tracking information has not updated for an extended period or you believe your package has been lost, please contact us at neutralcanvasc@gmail.com with your order number so we can help investigate.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location and contact the shipping carrier. You may also contact us for additional assistance.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at neutralcanvasc@gmail.com.

Include your order number, a description of the issue, and clear photos so we can review the situation and determine the appropriate replacement or refund.

Contact Us

If you have questions about shipping or your order, please contact:

For the Overlooked
Email: neutralcanvasc@gmail.com

Thank you for supporting For the Overlooked. Every purchase helps support our mission of providing supplies and support to animals in shelters who might otherwise be overlooked.